CGI Service Desk Recruiting Event in Sherbrooke!

CGI Date: 9 days ago CGI Group, Inc. Sherbrooke , QC CA

Provide quality customer support for all incoming contacts (via call, chat, email or web ticket) for IT-related issues or requests. Perform diagnostics, troubleshooting and resolution activities for incidents or requests being reported, based on knowledge articles for incident or request processing & fulfillment. Assign contacts that cannot be resolved on first contact to 2nd/3rd level support...

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